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1.AMENDMENTS AND CANCELLATIONS BY US

1.1 You acknowledge that circumstances may arise whereby We are required to cancel or make a significant amendment to Your Booking. This includes but is not limited to serious unforeseen circumstances beyond our control such as fire, flood, major building damage and serious health and safety concerns or risks to Your travelling party.

2.PAYMENTS

2.1 All Bookings are subject to Your payment of the Deposit which is due within forty eight (48) hours of receipt of Your Booking Confirmation. The Deposit is non-refundable other than in circumstances where We cancel Your Booking or make a significant amendment to Your Booking which You do not approve

2.2 The Balance is due 2 weeks before your arrival date

2.3 If You fail to make a payment by the due date, then You will be deemed to have cancelled Your Booking, and the cancellation charges set out in condition 6.2 will apply.

3. CHECK-IN AND CHECK-OUT

3.1 The Property will be available for You from 4pm on Your Arrival Date. You are required to notify us of your flight details so we can ensure the villa manager meets you on your arrival. If you are subject to any delays in travel please notify us as soon as possible.

3.2 You must vacate the Property at 10am on Your Departure Date. It is important that You depart on time so that Our cleaners can prepare the Property for Our next guests. If You fail to vacate the Property on time, then We reserve the right to deduct an amount equating to a half-day’s rental (or such period of time it takes you to vacate, if longer) from Your Security Deposit.

4. SECURITY DEPOSIT

4.1 You acknowledge and agree that You are required to provide the Security Deposit as part of the check-in process. The Security Deposit will be paid will your final balance and will be released on your departure, providing there is no damage to the villa that was caused on your stay. The deposit is £200 

4.2 Deduction for unacceptable state

4.2.1 A final clean is included in the price of Your Booking. If however You leave the Property in an unreasonable state which requires additional cleaning services over and above what is generally required at the conclusion of a stay at the Property, We reserve the right to make a deduction from the Security Deposit equal to the additional cleaning costs incurred.

4.3    Deduction for damage

4.3.1 Our service providers will undertake a thorough check of the Property after Your departure and prior to Our next guests checking-in. We will advise You as soon as possible of any damage discovered and We will provide photographs where possible.

4.3.2 We understand that accidents happen and We will not make any claims for minor damage or breakages not exceeding €40. We will also consider and disclaim possible maintenance, cumulative wear and tear and any other pre-existing factors that may have contributed to the damage. We will always be reasonable in determining whether to make a deduction to the Security Deposit and We will not make a deduction prior to You having a reasonable time to respond.

4.3.3 If We determine it necessary to make a deduction to the Security Deposit, then We (or Our authorised agent) will only charge Your pre-authorised card (taken on check-in) to the amount required to replace or rectify the damage (on a like-for-like basis), and notwithstanding We will not instruct Our authorised agent to charge Your pre-authorised card for an amount which exceeds the Security Deposit.

5. MAXIMUM OCCUPANCY

5.1 Your travelling party must not exceed the Maximum Occupancy unless We agree otherwise.

5.2 In the event that We discover that Your travelling party exceeds the Maximum Occupancy We reserve the right to charge You twenty percent (20%) of the Booking Value for Your Booking for each additional guest.

6. AMENDMENTS AND CANCELLATIONS BY YOU

6.1 If You wish to amend or cancel Your Booking then You are required to notify by email as soon as possible. At our discretion We may permit You to make an amendment to Your Booking, subject to payment of any reasonable amendment charges notified to You. However, We are not obliged to accept any amendments.

6.2 If You cancel Your Booking you will be entitled to a refund, according to the following scale:

6.2.1 More than 12 weeks prior to your arrival date 75% of the total accommodation price (all except the deposit) will be refunded.

6.2.2 Between 12 and 8 weeks prior to arrival 50% will be refunded.

6.2.3 Between 8 and 4 weeks prior to arrival 25% will be refunded.

6.2.4 Less than 4 weeks prior to arrival no refund will be possible.